Enterprise - Greece

REQUIRED RENTAL DOCUMENTS

THE REQUIRED DOCUMENTS ARE

When collecting the vehicle, both the main driver and additional drivers must present a valid Driving Licence with a photocard and a valid Passport.

If the driver only has a paper licence, they must also show addition photo ID, such as a, Valid Passport, an Armed Forces ID card or Police Warrant card. No other forms of ID are acceptable.

A driving licence must be presented in legible Roman letters.

An International Driving Permit (IDP) will be required if the driving licence is written in characters different to those of the renting country.
It is the drivers responsibility to ensure that they have the appropriate licence. Please check with the embassy or consulate in advance.

A credit card in the name of the main driver is required, with sufficient funds for both the security deposit and for any service or extras requested locally. The card (either credit or debit depending on the destination/supplier) must be in the full name and surname of the driver and display the 16 numbers. The PIN code will be required.

The Flexible Autos voucher is required when picking up your rental car.

If you do not present any of the required documents, the documentation is not valid or you do not have enough funds on your credit card, the car rental agent may refuse to deliver the vehicle, without refunding any amount if the supplier establishes it in its conditions.

LICENCE REQUIREMENTS

Driving Licences must be held for a minimum of 1 years.

For the Andorran citizens a valid International Driving Permit is required along with the national driving license.

DEPOSIT

DEPOSIT INFORMATION

The following deposit will be debited at the start of the rental:

MDMR, MDAR, MBMR, MXMR, EBMR, ECMR, EDMR, EDMD, EDAD, EDAR, EXMR, EFMR, ETMR, EWAR, EWMR, EXAR, CCMR, CCMD, CDMR, CDAD, CDMD, CDAR, CFAR, CXMR, CXMD, CXAR, CFMN, CFMR, CJMN, CTAR, CWMR, CWAR, ICMR, ICMD, ICAR, IXMR, IXAR, IDMR, IDAR, IDAD, IDMD, IFMR, IFAR, IFNR, IGMR, IGAR, IFBR, IGBR, JGAR		290.00		EUR
IKMD, SDMR, SDMD, SDAD, SDAR, SVMR, SVAR, SWMR, SWAR, SKMD, FDMR, FDAR, FVMR, FFMR, FFAR, FVMD, FVAR, SFAR, SFMR		390.00		EUR
PDMR, PDMD, PDAR, LDMR, LDAR, RDAE		1000.00		EUR

METHODS OF PAYMENT

Form of payment accepted: American Express credit card (*), Mastercard credit card, Mastercard Debit Cards, Visa credit card, Visa Debit Cards

Form of payment NOT accepted: Cheques, Cash, Diners Club credit card, Credit and Debit cards for electronic use only, Maestro, Cards not issued by a bank, Virtual cards, Visa electron

* AMEX is accepted at all branches except of the following: Alexandroupolis, Parga, All Corfu downtown locations and Hotels, Milos, Zakynthos, Patra, Chania DT, Rethymno, Samos all branches, Lesvos/Mytiline all branches, Kos, Kavala, Thassos

TAXES

Unless otherwise indicated all costs indicated in these terms and conditions are subject to local taxes and fees.

EXCESS AMOUNTS

The CDW (Collision Damage Waiver) amounts (local tax not included) are:

MDMR, MDAR, EDMR, EDAR, EXAR, EXMR, CCMR, CDMR, CDAR, CFMN, CFMR, CFAR, EFMR, EFAR, EFNR		1000.00		EUR
ICMR, IDMR, IDAR, SDMR, SDAR, IFMR, IFAR, ICAR, SVMR, SVAR, IXAR, SFAR, IGBR, IGMR, IFBR, IFNR, IGAR, SFMR, JGAR		1250.00		EUR
FVMR, FVAR, FFAR, FFMR, SKMD, IKMD, IVMR		1750.00		EUR
PDAR, LDAR, RDAE		2500.00		EUR

FUEL POLICY

THE FUEL POLICY IS

The fuel policy is like for like. The customer will need to return the vehicle with the same level of fuel, as when the vehicle was picked up.

If the rental vehicle is returned with less fuel than there was at the pickup time, the customer will be charged for the missing fuel and for a refuelling fee.
It’s important the customer refuels within 10 kilometers from the drop-off point and keep the fuel station ticket.

AGE RESTRICTIONS

THE AGE RESTRICTIONS ARE

All charges exclude tax and local fees, unless otherwise stated.

The Minimum Age for drivers are:

Age

Range

Charge per day

Max charge per rental

MDMR, MDAR, EDMR, EDAR, EXAR, EXMR, CCMR, CDMR, CDAR, ICMR, IDMR, IDAR, SDMR, SDAR, FVMR, FVAR, CFMN, IFMR, IFAR, PDAR, ICAR, SVMR, SVAR, LDAR, FFAR, FFMR, IVMR, CFMR, CFAR, SFAR, RDAE, IGBR, IGMR, IFBR, IFNR, EFMR, EFAR, IGAR, EFNR, SFMR, JGAR

21

21-22

12.40

EUR

N/A

IXAR, SKMD, IKMD

23

0.00

EUR

N/A

There is no maximum age limit (Subject to the driving licence expiration and licence requirements)

ADDITIONAL DRIVERS

ADDITIONAL DRIVER REQUIRMENTS ARE

All additional drivers must meet all rental requirements, accompany the main driver when picking the rental car up and sign the rental agreement.

There is an additional driver charge of 5 EUR plus Vat per day, per additional driver.

DRIVING RESTRICTIONS

GENERAL RESTRICTIONS ARE

Driving the vehicle without prior consent outside of the hire country will invalidate the agreed insurance coverage.

CROSS BORDER/INTERNATIONAL ONE-WAYS

International one-way travel is NOT available. The vehicle insurance will be deemed void if vehicles are not returned to the agreed pick-up location.

Please confirm, either at the time of booking and/or at the pick-up location, any restrictions and additional costs: if you are intending to drive across the border of the rental country.

NATIONAL ONE-WAY TRAVEL

For National one-way travel, we will confirm the availability and the price of this service once the reservation has been made and we have received a confirmation from the supplier.

FERRY TRAVEL

The ferry service is an on-request service, and is only permitted with written permission from the supplier.

The cost of travelling on the ferry is 31 EUR per direction.

GRACE PERIOD

THE GRACE PERIOD IS

The supplier establishes a grace period of 29 minutes from the indicated time in the reservation.

IMPORTANT:
The client must scrupulously comply with the delivery and return times indicated in their reservation and on their voucher.
Although the number of rental days as well as their price are calculated based on 24-hour periods, some providers charge penalties or even additional days from the exact return time that appears in the reservation, without taking into account the period of 24 hours.
Flexible Autos will not make any refund / compensation for this reason.

If the rental vehicle is NOT returned after the expected time, inclusive of the suppliers grace period. A full days rental will be charged to the customer.

EXTRAS

THE AVAILABLE EXTRAS ARE

Booster Seat (15-36 kg aprox)		7.44 EUR Per Day		3 - 7 years. Maximum charge 74.40 EUR per rental
GPS Unit		9.92 EUR Per Day		Maximum charge 89.28 EUR. On-request. Not available at all locations.
Baby Seat (approx. up to 13kg)		7.44 EUR Per Day		0 - 1 year. Maximum charge 74.40 EUR per rental
Child Seat (9-18 kg aprox)		7.40 EUR Per Day		1 - 3 year. Maximum charge 74.40 EUR per rental

DELIVERY AND COLLECTION

DELIVERY AND COLLECTION AVAILABILITY

Delivery and Collection is available within a notice period of 48 hours up for requests within 15 Km from the nearest location at the extra fee of 30 EUR per service. Deliveries and collections outside these limits will incur the renter and additional per km fee of 0.70 EUR

From Athens branches to Lavrio or Rafina Ports: 80.00 EUR plus VAT each way,
From Rhodes branches to Rhodes Port or vice versa: 30.00 EUR plus VAT and surcharges each way,
From the Mykonos branch to Mykonos Ports or vice versa: 50.00 EUR plus VAT each way.
From Athens branches to Piraeus Port: 30.00 EUR plus VAT each way

OUT OF HOURS SERVICE

THE OUT OF HOURS SERVICE AVAILABILITY IS

The Out of Hour service is by request basis only. This service may not be available at all locations. There will be an extra charge of 40 EUR,plus Vat for picking up and dropping off the vehicle. In some cases airport/location fees may also be applied. All Out of Hours fees are to be pay locally.

CANCELLATIONS AND NO SHOWS

CANCELLATION AND NO SHOW POLICIES AND FEES

Cancellation policy and fees: Cancellations are generally free of charge up to 48hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact the Flexible Autos call centre to confirm any possible charges.

No show policy and fees: The booking will be considered a ''''No Show'''' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated. No refunds are payable on cars returned early.

SUPPLIER/ROADSIDE ASSISTANCE

ROADSIDE ASSISTANCE INFORMATION

In case of a breakdown customers must stay with the car and contact the rental office for assistance. Telephone numbers are on the rental paperwork, please confirm at the time of pick-up of the rental vehicle.

In case of an accident, the customer must remain with the vehicle, and complete a police report at the time of the incident.

In case of theft of the vehicle or vehicle equipment customers must contact the rental office and make a report to the police.

ROADSIDE ASSISTANCE IS FREE OF CHARGE AND AVAILABLE 24/7.Exclusions: Exhausted battery jump-start, refueling service in case of immobilization of the vehicle due to accidental run out of fuel tank, lost or damaged vehicle key, on-site assistance in case of tire breakdowns, towing service, forced unlocking of the vehicle if the keys are locked inside the vehicle.

EXTRA INFORMATION AND COSTS

TRAFFIC ADMINISTRATION FINES

If the customer receives a traffic fine, such as but not limited to, a speeding or parking fine, the customer will be charge per offence

WHAT''S NOT INCLUDED

WHAT''S NOT INCLUDED IN THE BOOKING COSTS

Additional Cost such as: Towing charges. Fines. Administrative expenses for fines. Traffic congestion charges and penalties. Administrative expenses for damages. Expenses for loss of use. Toll. Extra cleaning. Special services and any other concept not included in the section of what is included.

Delivery and Collection Fees (Paid locally)

One Way Rentals

Optional Extras (Paid Locally)

Roadside Assistance

Special/Additional Cleaning

Toll Charges

Tow Charges

Please read the Terms and Conditions of your vehicle hire carefully before signing for the rental vehicle.

Please note, not all supplier excess waivers cover the following, unless otherwise stated in the excess waiver packages: damage to wheels, tyres, hubcaps, locks, windows, side and rear-view mirrors, undercarriage of the vehicle, suspension, damage to clutch, damage to exterior paintwork. Any damage and loss incurred not arising from general use.

If there is an option extra and service you do not want, you must ask for the removal of the item before signing the contract. Any option extra and service that is accepted with the customer’s signature will be charged to your credit card and Flexible Autos you will not be able to reimburse it later.

DRIVER NEGLIGENCE

Driver negligence''s and deliberate damage/loss, are not covered by the suppliers insurance waivers, and will incur additional costs and administration charges, if the customer has been found to have acted against the terms and conditions of the rental agreement:

Dropping the rental vehicle off at a supplier office, other than agreed in the rental agreement.

Abandoning the vehicle.

All costs derived from the use of the incorrect and/or lack of petrol.

The supplier is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.

The loss/damage of the vehicle documents and/or keys.

It is not permitted to remove the vehicles seats.

If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.

Driving the vehicle when tired and not feeling well.

The use not permitted includes and is not limited to the following cases mentioned by way of example: Pushing or towing another vehicle.

Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.

Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.

Negligent behaviour when the vehicle’s indicators show an alert that customer’s state are known to them when they sign the agreement.

Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.

The transport of individuals or goods for which the customers receive direct or indirect payment.

Using the vehicle for unlawful activities, reckless driving, sub-leasing the vehicle, giving driving lesson, or teaching special driving technics.

Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.

Manipulation of the speedometer. Customers must report any malfunction of the speedometer to the supplier immediately.

Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.

Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.

Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.

Driving against the traffic regulations.

The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customer and/or a supplementary driver.

Continued use of the vehicle after the rental period has ended.

DISCLAIMER

TERMS AND CONDITION AMENDMENTS

Flexible Autos makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. Flexible cars are not responsible for the updates if made after the booking has been made.